All items are posted via Royal Mail – tracking is not available, however, proof of postage is recorded and signed for by RM for every parcel.
Unfortunately due to the weight of books, combined postage is not an option and in fact works out more expensive for the customer (e.g. x2 books = parcel at £42 as opposed to 2 separate orders at £16 each)
We cannot be held responsible for any damage caused to our items in transit. All items are checked for quality before shipping and are sent in ‘brand new’ condition. All items are shipped in recommended postal boxes that are used by Amazon, Borders, Waterstones and many other companies. Due to the nature of our books it is inevitable that some postal service handlers (especially International) will mis-handle them in transit. This is unfortunately out of our control – if in any doubt please do not order and wait for books to be available in person at shows and events.
Please allow at least 28-days delivery especially for international postage.
Please note: You will receive a confirmation email from PayPal once transaction is successful – this is your order confirmation.
(image added 17/10/17)
Please do not order a pre-order item unless you are prepared to wait for your item to be produced. Pre-order means that the item is not available at time of purchase and there may be a wait while it is produced. We try to keep customers as up-to-date as possible via our social media sites, however sometimes delays are out of our hands.
If for any reason you are not happy with our products or services please contact us directly at firstname.lastname@example.org. Please do not post comments on our social media sites as these will not be answered and abusive posts will be deleted.
We operate a no-refund policy unless we choose to refund due to internal investigations. Please ensure that you provide as much information as possible. If an item is being returned and refund given we are unable to cover the costs of return postage.
Tracking of parcels is NOT available. Upon contacting us please provide the following information:
EMAIL HEADER: Postal query
- Your full name:
- Date of order:
- Item name:
- Item transaction number:
- Full address:
Whereas we appreciate your custom and support please do not order if you are not happy to accept our polices on this page.